Terms of Service
These Terms govern access to websites, software, and services provided by IDA Industries LLC.
1. Services
IDA provides dealership workflow software, including tools for lead management, customer conversations, inventory context, assignments, and follow-up. Features may change as the service develops.
2. Dealership responsibility
Participating dealerships remain responsible for their customer relationships, inventory accuracy, pricing, financing decisions, appointments, employee actions, legal compliance, and messages sent through the service. IDA does not sell vehicles, approve financing, determine interest rates, or establish final transaction terms.
3. Authorized use
Users must provide accurate account information, protect credentials, follow applicable laws and messaging requirements, and use customer information only for legitimate dealership purposes. Users may not access another dealership's data, send unlawful or deceptive communications, interfere with service security, or use the service to harass or discriminate.
4. Customer communications and consent
Users must obtain and document any consent required for each identified sender, communication channel, and subject before contacting a customer. Consent may not be purchased, transferred from another sender, inferred from a phone number alone, bundled into unrelated terms, or treated as blanket permission for unrelated marketing. Users must retain evidence of consent, identify themselves accurately, promptly honor opt-out requests, and maintain suppression records. IDA's own website SMS program is governed by our SMS Messaging Terms.
5. Information and recommendations
Inventory matches, suggested responses, and workflow recommendations are provided for review. Dealership users must verify vehicle availability, features, mileage, condition, price, taxes, fees, financing information, and other material facts before communicating or relying on them.
6. Intellectual property
IDA and its licensors retain ownership of the platform, software, branding, documentation, designs, and related intellectual property. No ownership rights are transferred except through a separate written agreement.
7. Third-party services
The service may rely on third-party hosting, database, telecommunications, communications, and other providers. Their separate terms may apply. IDA is not responsible for third-party services outside its reasonable control.
8. Availability and disclaimers
The service is provided on an “as available” basis. To the fullest extent permitted by law, IDA disclaims implied warranties, including merchantability, fitness for a particular purpose, and noninfringement. We do not guarantee uninterrupted operation, message delivery, customer conversion, financing approval, vehicle availability, or business results.
9. Limitation of liability
To the fullest extent permitted by law, IDA will not be liable for indirect, incidental, special, consequential, or punitive damages, lost profits, lost data, or lost business opportunities arising from use of the service. Any direct-liability limit established in a separate written dealership agreement will control.
10. Suspension and termination
Access may be suspended or terminated for nonpayment, security risk, unlawful activity, misuse, or material violation of these Terms. Provisions intended by their nature to survive termination will remain effective.
11. Governing law
These Terms are governed by Michigan law, without regard to conflict-of-law principles, except where another law must apply.
12. Changes and contact
We may update these Terms as the service changes. Questions may be sent to admin@idaindustries.com.