← All solutions03 · One inbox. Every conversation.
Communications
Keep SMS, email, voice, web chat, and social conversations connected to the customer.
OutcomeRespond with context while every conversation stays accountable.
Purpose-built inside IDA
Communications, connected to the rest of the store.
Communications gives your team one customer-linked history for messages, calls, voicemails, templates, automations, notes, preferences, recordings and transcripts when enabled.
IDA / Communications● LIVE WORKSPACE
SMS · Sarah M.2mEmail · Chris W.11mCall · Mike T.24mWeb chat · Avery J.1h
What your team can do
Capabilities
- Unified inbox
- SMS, email, voice, web chat and social
- Call logs and recordings
- Voicemail and transcripts
- Email history
- Text history
- Templates
- Automations
- Internal notes
- Customer preferences
Seamless by design
Connected with
- Twilio / Telnyx
- Email providers
- Website chat
- Meta
Access that fits
Designed for
- Owner / Admin
- General Manager
- Sales Manager
- Salesperson
- BDC / Appointment Lead
- Read-only
Keep exploring
Next: Inventory
Turn vehicle data, photos, recon and pricing into a faster path to the next showroom visit.